Right of withdrawal

Right of withdrawal for consumers 
(A consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity.)

Withdrawal policy

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day

on which you or a third party named by you, who is not the carrier, took possession of the goods. if you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;

- on which you or a third party named by you, who is not the carrier, have taken or will take possession of the last goods. if you have ordered several goods as part of a single order and these are delivered separately;

To exercise your right of withdrawal, you must inform us (Markov und Radev GbR, Holzhauser Str. 180, 13509 Berlin, Telephone no.: +493021963732, E-Mail address: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment for goods that can be sent by parcel post until we have received these goods back or until you have provided proof that you have returned these goods, whichever is the earlier.

We will collect the goods that cannot be sent by parcel post.

You must return or hand over the goods that can be sent by parcel post to us without delay and in any case within 14 days of the day on which you inform us of the cancellation of this contract at the latest. The deadline is met if you send the goods that can be sent by parcel post before the 14-day period has expired.

We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functioning of the goods.

Exclusion or expiry reasons. Reasons for expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

- To Markov und Radev GbR, Holzhauser Str. 180, 13509 Berlin, e-mail address: [email protected]:

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper communication)
- Date

(*) Delete as appropriate.